Is All of Your Customer Content Responsive?

By now, we all know that customer experience (CX) is a major business differentiator. Particularly in crowded markets, businesses that focus on the customer can gain an advantage. But did you know that 90% of people in the US use their smartphones for banking, checking statements and balances, and making payments? So, as more and more customers move to using mobile devices in place of computers, companies need to adapt.

Improve the Process and Output of Customer Communications with APIs and Microservices

In a customer first, transformative digital world, organizations are finding it difficult to manage the content they produce, provide lines of business with greater interoperability between business systems and applications, and output content quickly, securely and accurately based on consumer preferences – print/mail, email, text, video, accessible document, etc.

The Next Generation of Archival Standards

Archival standards lie in two distinct areas. First there are the working practices and processes of archiving, which involve using effective classification schemes, subject taxonomies and meta-data indexes to ensure that what we store can also be found. The second area is archival standards, dealing with the media or more accurately the format that is used to preserve content.

Fine Grained and Coarse Grained Records Management

Welcome back

This is the third post in our blog series about the European Union’s General Data Protection Regulations, which came into full effect 25th May 2018. Last time we looked briefly at the lawful basis for holding personal data, consent and capturing consent through preferences.