Archives of legacy content management may be holding you and your business back. You probably know this. What you may not know, however, is how to fix the problem. Fortunately, there’s a solution. We call it the STEP Migration Methodology.
By now, we all know that customer experience (CX) is a major business differentiator. Particularly in crowded markets, businesses that focus on the customer can gain an advantage. But did you know that 90% of people in the US use their smartphones for banking, checking statements and balances, and making payments? So, as more and more customers move to using mobile devices in place of computers, companies need to adapt.
In a customer first, transformative digital world, organizations are finding it difficult to manage the content they produce, provide lines of business with greater interoperability between business systems and applications, and output content quickly, securely and accurately based on consumer preferences – print/mail, email, text, video, accessible document, etc.
This is a question on the mind of governance groups everywhere, and the reality is that many organizations still have gaps when it comes to securing their data and documents once they leave the control of IT managed systems and processes.
Archival standards lie in two distinct areas. First there are the working practices and processes of archiving, which involve using effective classification schemes, subject taxonomies and meta-data indexes to ensure that what we store can also be found. The second area is archival standards, dealing with the media or more accurately the format that is used to preserve content.
As organizations continue to redefine internal and customer driven requirements for enterprise content systems, the importance of managing and delivering digital content has driven decision making and has influenced the move away from traditional content management systems.
This is the seventh and final post in our blog series about the European Union’s General Data Protection Regulations, which came in to full effect on 25th May this year (2018).
For years, the promise of Enterprise Content Management (ECM) systems was that business content of any type could be stored in one monolithic repository and would be available to any authorized party with the right credentials. For a variety of reasons, this ideal was never reached.
Welcome back
This is the fifth post in our blog series about the European Union’s General Data Protection Regulations, which came in to full effect 25th May 2018. Last time we looked briefly at whether your customer communication archive is compliant.
Welcome back
This is the third post in our blog series about the European Union’s General Data Protection Regulations, which came into full effect 25th May 2018. Last time we looked briefly at the lawful basis for holding personal data, consent and capturing consent through preferences.
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