Improve the Process and Output of Customer Communications with APIs and Microservices

In a customer first, transformative digital world, organizations are finding it difficult to manage the content they produce, provide lines of business with greater interoperability between business systems and applications, and output content quickly, securely and accurately based on consumer preferences – print/mail, email, text, video, accessible document, etc.

The Next Generation of Archival Standards

Archival standards lie in two distinct areas. First there are the working practices and processes of archiving, which involve using effective classification schemes, subject taxonomies and meta-data indexes to ensure that what we store can also be found. The second area is archival standards, dealing with the media or more accurately the format that is used to preserve content.

Fine Grained and Coarse Grained Records Management

Welcome back

This is the third post in our blog series about the European Union’s General Data Protection Regulations, which came into full effect 25th May 2018. Last time we looked briefly at the lawful basis for holding personal data, consent and capturing consent through preferences.

What are ePresentment Services?

ePresentment services are essential components of the processes that allow consumers to access documents via web portals and mobile devices. At the most basic level they are also used in large organizations to distribute internal documents and reports. However, it’s behind the scenes that ePresentment services get really interesting.  In this first post of a multi-part series, we’ll take a look at the key functions of ePresentment services – bursting, transformation and viewing.

IBM’s Content Manager OnDemand and Accessible Documents – a great marriage


Many people consider IBM’s Content Manager OnDemand (CMOD) to be the premier transaction and customer facing document repository in the industry. It is also perhaps the best platform from which to serve up said documents to internal and external audiences.  Rather than recreate the wheel with redundant processes and repositories to address an emerging business requirement, why not extend this versatile platform to include the rapidly growing demand for digitally accessible documents? These “new” documents are designed to serve the blind and partially sighted constituencies addressed by the ADA, Section 508 and many other US and international guidelines and regulations