According to Security Magazine, there are more than 2,200 cyber-attacks a day. Broken down, that equates to one attack every 39 seconds.
Every day brings news of a new hack or hacking attempt. Because of this, your business has probably prioritized computer system intrusion prevention. You invest in tools that promise digital security. You implement them and assume you’re covered. You’ve taken all the necessary steps to protect sensitive data against unauthorized access. But what if you’re missing something?
It’s not just toilet paper missing from grocery store shelves, paper products are scarce.
Industry experts agree that we’ve never seen a shortage this big before. We are in the middle of a paper shortage – for coated and uncoated papers. This is putting more pressure on transaction printers and marketing companies. Their core job has not changed. They still have to produce and distribute custom customer communications. But now they also must navigate a scarce market to find the paper and envelopes they need.
What it is, why it matters, and how leveraging it can improve your purchasing choices.
What’s a Net Promoter Score?
The Net Promoter Score®, or NPS®, is a customer experience metric used to track customer loyalty. Basically, it serves as a standardized “yardstick” for organizations to gauge customer loyalty. Plus, it allows you to compare scores to organizations in other industries. If an organization wants to make customer experience a priority, the NPS score is a great tool to track progress.
Are legacy processes holding your workflow back from pure nirvana?
Is your workflow, legacy software, and old equipment affecting your employees?
As 2022 is now upon us, challenges have continued to pile up for managers that are already dealing with “The New Normal”. Currently, we are less worried about people being out sick and more worried that they are just not going to show up and have joined the “great resignation train”.
Actively managing preferences for customer communications started in the early 2000’s with companies promoting electronic delivery (eDelivery) of statements, bills and explanation of benefits to reduce their print and mail spend. Since then, companies and consumers have been operating in a hybrid analog/digital world. For example, it wasn’t uncommon for companies to print and mail customer communications, fax them when requested, and email them too.
As the pandemic altered our everyday lives, organizations raced to implement digital transformation initiatives to facilitate Work from Home (WFH) policies and procedures in order to minimize business disruptions and ensure their employee’s safety. But in the haste to get digital initiatives implemented, were critical paper-based processes overlooked? How was the volume of ad-hoc or small batch correspondence that still needed to be physically mailed handled?
We are pleased to announce the release of CrawfordTech version DTE 4.12. DTE or Digital Transform Engine, which is the core software infrastructure used in all Crawford Technologies’ print and document conversion and enhancement solutions.
For years, decades really, legacy solutions have dominated the document storage and retrieval arena for customer communications management (CCM) documents. Although domination of this niche market seems to be changing, I think it’s important to fully understand what CCM means in this context.
When service providers look at their workflows, or consider implementing a modified or completely new workflow, many factors come into play. Automation is of course the ultimate goal. Increasing throughput, decreasing the number of labor-intensive human “touches”, and making it easier to handle exceptions are just a few of the many benefits that come from automation.