In our last post we looked at some of the critical concerns for migrating legacy customer communication archives to next generation ECM platforms. But aside from technological solutions, you also need practical ones and best practices to successfully migrate a customer communications archive.
In out last post we looked at the ideal characteristics of a next generation customer communication archiving platform. In this post we look at one some of the critical concerns for migrating legacy customer communication archives to next generation ECM platforms.
So, your customer communications archive is old, obsolete, costly, and complex to maintain. It is for those reasons, along with the desire to boost information governance, compliance and to enable better business process management that organizations decide to make the move to a next generation document archive. In this blog we look at what makes an ideal next generation customer communication archiving platform.
There is something a foot in Florida. Municipalities and small businesses are under attack from disability activists. In the past couple months, we’ve seen every municipality and a good number of businesses receive demand letters threatening of a lawsuit if their websites and documents are not made accessible.
Look at any modern archive or enterprise content management system and it will include the concept of an Archival Information Package. In legacy archives the concept of an AIP was usually synonymous with a batch – for example an application might generate a file contain several thousand data records (customer statements) and this package of digital documents would be loaded into the archive in one go. In modern ECM systems AIPs are often smaller units, for example a case file related to specific customer activity that has now concluded.
As organizations continue to redefine internal and customer driven requirements for enterprise content systems, the importance of managing and delivering digital content has driven decision making and has influenced the move away from traditional content management systems.
This is the fourth post in our blog series about the European Union’s General Data Protection Regulations, which came in to full effect 25th May 2018. Last time we looked briefly at the granularity of records management required to satisfy regulations like GDPR.
The General Data Protection Regulation was adopted by the EU in 2016, but companies that control or process the personal data of European Union residents have until tomorrow (25th May, 2018) to ensure full implementation.
We’d like to wish all of you a Happy New Year and extend our best wishes for a prosperous and peaceful 2018.
The Crawford Technologies team would like to warmly wish you joy and happiness this holiday season and throughout the coming year.