Category: Content Services

It’s often said that any discussion of commercial software must include the cloud computing discussion. Let’s take a look at why this makes sense and review the advantages of cloud computing, particularly for CCM producers.

Crawford Technologies and Nuxeo, a leading enterprise Content Services Platform (CSP) have developed a new reseller partnership and platform integration that gives Nuxeo the ability to provide organizations a seamless way to move high-volume transactional documents and associated customer communications, regardless of format, into the Nuxeo CSP.

“If it ain’t broke, don’t fix it.”

How many of you have taken that approach with a home project when money is tight and don’t have the time?  Why meddle with something that is working “OK.”

Look at any modern archive or enterprise content management system and it will include the concept of an Archival Information Package. In legacy archives the concept of an AIP was usually synonymous with a batch – for example an application might generate a file contain several thousand data records (customer statements) and this package of digital documents would be loaded into the archive in one go. In modern ECM systems AIPs are often smaller units, for example a case file related to specific customer activity that has now concluded.

As organizations continue to redefine internal and customer driven requirements for enterprise content systems, the importance of managing and delivering digital content has driven decision making and has influenced the move away from traditional content management systems.

As organizations continue to redefine internal and customer driven requirements for enterprise content systems, the importance of managing and delivering digital content has driven decision making and has influenced the move away from traditional content management systems.