Is All of Your Customer Content Responsive?

By now, we all know that customer experience (CX) is a major business differentiator. Particularly in crowded markets, businesses that focus on the customer can gain an advantage. But did you know that 90% of people in the US use their smartphones for banking, checking statements and balances, and making payments? So, as more and more customers move to using mobile devices in place of computers, companies need to adapt.

Why Customer Preferences Matter: The Impact on Business, Customer Loyalty and ROI

Actively managing preferences for customer communications started in the early 2000’s with companies promoting electronic delivery (eDelivery) of statements, bills and explanation of benefits to reduce their print and mail spend.  Since then, companies and consumers have been operating in a hybrid analog/digital world. For example, it wasn’t uncommon for companies to print and mail customer communications, fax them when requested, and email them too.

CCM Gateway for Nuxeo Brings Together Customer Communication Management and Enterprise Content Management

Crawford Technologies and Nuxeo, a leading enterprise Content Services Platform (CSP) have developed a new reseller partnership and platform integration that gives Nuxeo the ability to provide organizations a seamless way to move high-volume transactional documents and associated customer communications, regardless of format, into the Nuxeo CSP.

The Art of Fine-Grained Records Management when using Archival Information Packages

Look at any modern archive or enterprise content management system and it will include the concept of an Archival Information Package. In legacy archives the concept of an AIP was usually synonymous with a batch – for example an application might generate a file contain several thousand data records (customer statements) and this package of digital documents would be loaded into the archive in one go. In modern ECM systems AIPs are often smaller units, for example a case file related to specific customer activity that has now concluded.