At Crawford Technologies, our commitment to customer success runs deep. Whether it’s through our cutting-edge solutions or top-tier support, everything we do is designed to help ensure our clients’ success. This dedication is reflected not just in the innovative tools we create, but in our industry-leading Net Promoter Score (NPS®) of +81—a testament to the trust and satisfaction our clients have in us. To continue delivering on this promise, we’ve developed TechMate, our new AI-powered troubleshooting assistant, designed to make finding answers easier, faster, and more accurate than ever before.
We know that when an issue arises, the last thing you want is to spend valuable time searching through documentation or waiting on support tickets. Whether you’re setting up a print job, troubleshooting accessibility, or managing document archiving, finding the right solution quickly is critical. That’s where TechMate comes in.
TechMate is more than just a troubleshooting tool; it’s an AI-powered helpdesk that can provide instant answers to your questions. Trained on our extensive product suite, from PRO Transforms and Sunrise to Riptide and Operations Express, TechMate provides fast, accurate, and relevant information whenever you need it. Rather than browsing manuals or submitting support tickets, simply ask your question, and TechMate will deliver the most pertinent results in seconds.
With faster problem resolution, TechMate not only saves you time but ensures you can stay focused on what matters most: running your business efficiently and meeting your goals.
At CrawfordTech, we are always looking for ways to improve how we support our clients. With TechMate, we’re taking another step forward in delivering an even higher standard of service. Here’s how:
# 1. Instant Answers, Anytime You Need Them
With TechMate, waiting for answers is a thing of the past. Our AI assistant delivers the information you need right when you need it, allowing you to solve issues quickly. Whether you’re working on file processing, document accessibility, or print job troubleshooting, TechMate provides relevant information in real-time, so you can keep things moving without delay.
# 2. Accuracy You Can Trust
When it comes to support, accuracy is non-negotiable. TechMate is trained specifically on CrawfordTech’s products – meaning you get precise, consistent answers tailored to the solutions you use. Whether you’re dealing with complex workflows or troubleshooting a specific feature, TechMate understands your needs and delivers answers you can rely on.
# 3. 24/7 Availability
Support should not stop when the workday ends. With TechMate, you have 24/7 access to our AI-powered customer support that can assist you with a wide range of technical issues. Whether you’re working after hours on a project or facing challenges on the weekend, TechMate is always there to help, reducing downtime and ensuring continuous productivity.
TechMate is part of our promise to continue improving, innovating, and providing the resources you need to succeed. It’s a reflection of our ongoing commitment to providing the best possible support for our clients.
But we’re not stopping here. TechMate is designed to grow and evolve over time. As more users interact with it, our AI assistant will continue learning and improving, providing even better support in the future. No matter how your needs change, TechMate will deliver the information you need—quickly, accurately, and efficiently.
Here are a few tips to help you maximize your experience with TechMate:
TechMate is here to simplify your support experience and keep your workflows running smoothly. Whether you’re troubleshooting a complex issue or just need quick guidance, TechMate delivers fast, accurate solutions to keep your business on track.
TechMate is more than just an AI assistant—it’s your partner in success. With instant answers, unmatched accuracy, and 24/7 availability, TechMate empowers you to work smarter, solve problems faster, and reach your goals. Don’t wait—experience the difference today.
As we continue to innovate in document language translation, we are also providing a new, powerful option for our clients: bilingual PDFs.
Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.
