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Small Jobs Big Problems

One of the biggest headaches experienced by printers today is managing the increasing number of small jobs. Companies that invested in equipment and software optimized for high volume production are seeing their operations become less efficient as they try to juggle the processing characteristics of multiple jobs that have shrunk in volume.

Job changeover has always been a productivity killer in document operations. Depending on the variety of applications and the processes organizations use to control, track, and stage their work, intra-job gaps can easily stretch to 30 minutes. That’s not so bad if it only happens once or twice a shift, but what should production managers do when they have eight or ten changeovers per day? How will they deal with plummeting productivity? How do they justify investments in new hardware, software, or training when this year’s average daily output is lower than the last?

There is no easy answer. Every shop has different equipment, a unique mix of jobs, schedule challenges, peaks and valleys of volume, and dozens of other variables. A solution that works for one organization may be unsuitable for another.

We can, however, suggest a strategy that will ease the pain of processing all those small jobs that take almost as long to set up as they do to run.

Combine the Jobs

Turning many small jobs into a lesser number of big jobs seems like a logical response to the problem. Unfortunately, it’s not an easy task. Mail inserting machines can only support one outbound envelope at a time. Merging documents from different jobs means operations must mail all the documents using the same outer envelope.

For shops running a wide variety of applications, typical for print/mail service providers, chances are good the documents they want to combine were originally designed for unique envelopes. Address blocks were positioned so they lined up with specific envelope window locations. Even the folding specifications may vary from job to job.

Many documents were designed for single-window envelopes featuring pre-printed company logos and return addresses. Mixing documents in a single job requires modifications to account for variations in sender information. Ensuring recipient addresses appear in the window according to postal regulations is also a challenge when the documents were originally designed for custom window locations.

The issues are obvious. Simply printing large batches of dissimilar documents, even in a full-color inkjet white paper printing environment, won’t work without changing the documents, the envelopes, or both.

Print/mail service providers as well as in-plant, shared services, operations rarely have access to the source programs used to compose the documents. They cannot change the format of the documents received from their clients.

Document Re-engineering

Document re-engineering software is usually the best, and often the only, way managers can successfully combine small jobs and restore their operations to former productivity levels. Solutions like Crawford Technologies’ Operations Express work with the print image files, allowing authorized personnel to change the documents to a common layout and fold specification. Only then can operations merge documents from multiple jobs and insert them into a single outbound envelope design, reducing job changeovers and boosting efficiency.

Industry analysts report managing large volumes of small jobs as the number one challenge for document operations. Without using tools to modify the documents for more efficient processing, this problem will only get worse. Shops that formerly used document re-engineering software for simple tasks like adding barcodes are beginning to use their systems for more extensive document re-design. These modifications are allowing them to continue serving their clients and produce mailed communications at reasonable prices in the face of shrinking print and mail volumes.

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November 13, 2019


  • Harvey Gross
    VP, Product Strategy

    As Vice President of Product Management, Harvey Gross drives the success of CrawfordTech’s solutions and services. Harvey is responsible for CrawfordTech’s product strategy, positioning and product development, and extending solutions into new markets to provide opportunity for future growth. Harvey has more than 30 years of product development, product management, sales and commercial operations experience in the document management, content management and business process markets.

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