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Major Healthcare Provider Implements High Volume Document Translation Solution

At the beginning of 2024, the CMS final rule mandated clear communication for all patients, forcing major healthcare providers to offer document translations in languages spoken by at least 5% of their service area population. Due to this development, a major healthcare provider leverages machine translation for faster customer communications delivery in multiple languages. They are leading the way in patient communication with the implementation of CrawforsTech’s high-volume transactional document language translation solution, AccessibilityNow® Translate. This innovative technology is transforming how the healthcare provider delivers critical information to its diverse patient population.

High-Speed, High-Accuracy Translations

The healthcare provider’s solution was specifically designed to handle large quantities of transactional documents, such as Explanation of Benefits (EOBs) and benefit letters, at exceptional speeds. This ensures patients receive vital information in their preferred language quickly and efficiently. Unlike some solutions that require integration at the composition level, this system operates on fully composed documents. This streamlined approach minimizes implementation time and delivers translations in hours instead of weeks, or even months.

Powered by Translation Memory

The system leverages translation memory, a powerful technology that stores previously translated phrases and sentences. This not only ensures consistency in translations but also accelerates the process for future documents with similar content.

Multilingual Support

Currently in production for translations from English to Korean, Chinese, Russian, Vietnamese, and others, the solution has the capability to handle over 120 languages. This commitment to multilingual support reflects the Healthcare Provider’s dedication to serving a diverse customer base effectively.

Exceeding Expectations

The implementation has been exceeding established Service Level Agreements (SLAs) for translation turnaround times. This translates to a more efficient and timely delivery of critical healthcare information for customers.

By embracing this cutting-edge technology, this Healthcare Provider is setting a new standard for patient communication and ensuring clear understanding for all.

Explore the possibilities of document language translation solutions.

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May 28, 2024


  • Ligia Mora
    Sr. Product Manager

    As a Senior Product Manager at Crawford Technologies, Ligia Mora brings over 25 years of software industry expertise to the table. She is a skilled strategist and visionary who is dedicated to delivering high-quality solutions that cater to customers' unique needs. Ligia has conducted presentations and technical training across different continents and has been specializing in Document Accessibility for the past 5 years. Her focus is on collaborating with customers, sales, and engineering teams to develop new products and features that improve workflows and customer communication. Ligia's deep industry knowledge and commitment to customer satisfaction make her an essential asset to the Crawford Technologies team.

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