At the beginning of 2024, the CMS final rule mandated clear communication for all patients, forcing major healthcare providers to offer document translations in languages spoken by at least 5% of their service area population. Due to this development, a major healthcare provider leverages machine translation for faster customer communications delivery in multiple languages. They are leading the way in patient communication with the implementation of CrawforsTech’s high-volume transactional document language translation solution, AccessibilityNow® Translate. This innovative technology is transforming how the healthcare provider delivers critical information to its diverse patient population.
The healthcare provider’s solution was specifically designed to handle large quantities of transactional documents, such as Explanation of Benefits (EOBs) and benefit letters, at exceptional speeds. This ensures patients receive vital information in their preferred language quickly and efficiently. Unlike some solutions that require integration at the composition level, this system operates on fully composed documents. This streamlined approach minimizes implementation time and delivers translations in hours instead of weeks, or even months.
The system leverages translation memory, a powerful technology that stores previously translated phrases and sentences. This not only ensures consistency in translations but also accelerates the process for future documents with similar content.
Currently in production for translations from English to Korean, Chinese, Russian, Vietnamese, and others, the solution has the capability to handle over 120 languages. This commitment to multilingual support reflects the Healthcare Provider’s dedication to serving a diverse customer base effectively.
The implementation has been exceeding established Service Level Agreements (SLAs) for translation turnaround times. This translates to a more efficient and timely delivery of critical healthcare information for customers.
By embracing this cutting-edge technology, this Healthcare Provider is setting a new standard for patient communication and ensuring clear understanding for all.
Explore the possibilities of document language translation solutions.
As we continue to innovate in document language translation, we are also providing a new, powerful option for our clients: bilingual PDFs.
Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.
