Enterprises and government agencies are burdened by the need to ensure every communication is accurate, compliant, and accessible. The challenge lies in producing these documents using outdated systems and complex, inefficient workflows. Furthermore, manual processes introduce operational complexity to bridge critical gaps in document onboarding, indexing, and accessibility tagging.
The hidden cost isn’t just workflow inefficiency; it’s also operational complexity, gaps in document processing, and inefficiencies caused by manual errors and regulatory non-compliance.
Production teams manually process large volumes of documents into print, digital, and accessible formats (WCAG, Section 508), which are time-consuming and error-prone, increasing the risk of penalties.
IDP streamlines and automates everything from indexing to print-job onboarding, accessibility tagging, and system migration—helping your team work faster and with higher accuracy.
Shocking Statistic: Crawford Technologies’ Intelligent Document Processing approach transforms 18-month document onboarding and accessibility projects into 30-day success stories.
Our Intelligent Document Processing (IDP) solution goes beyond simple document processing—it elevates your entire document management, customer communication management and document archiving capabilities. You can move from reactive troubleshooting to a proactive, AI-driven framework that delivers distinct strategic advantages.
While others struggle with document composition, manual indexing and tagging, and workflow missteps, you’ll benefit from an AI-powered IDP that automatically classifies, tags, and validates every document, ensuring accuracy, compliance, and scalability.
| Cost & Time Reduction.    | In document onboarding and setup. | 95% |
| Compliance | For document accessibility and archiving. | 100% |
| Operational Costs | Through automated data extraction and indexing. | 50% Lower |
| Time to Market | For customer communications and services. | 4x Faster |
| Annual Savings | Achieved by typical large healthcare/finance users. | $4M |
| Time to Success | Replacing traditional 18-month deployment timelines. | 30 Days |
ROI Statement: This isn’t incremental improvement; it’s a competitive transformation that secures your future and customer loyalty.
| Industry Segment | Challenge | IDP Solution & Benefit |
| Healthcare Payers | Complex EOBs, claims, and language requirements raise error and compliance risk. | Automates document onboarding and verification against databases, ensuring faster processing and lower costs. |
| Financial Services | Handling vast volumes of statements and notices requires absolute security and accuracy. | Automates classification and data verification (names, addresses, accounts), ensuring accuracy and compliance, and boosting customer trust. |
| Print Service Providers (PSPs) | Manual onboarding of large document volumes results in errors, delays, and capacity constraints. | Automates the entire document onboarding process (extraction, classification, validation), increasing capacity without extra staff. |
| Document Accessibility | Manually converting high volumes of output into compliant formats (WCAG/508) is time-consuming. | Automatically scans, tags, and processes documents to meet accessibility standards with minimal manual effort. |
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Our IDP solution leverages AI and machine learning to automate document onboarding, archiving, accessibility and compliance. At the heart of the solution is SmartSetup, an AI-driven tool that automates manual, time-consuming document tasks, reducing errors and speeding up processes for printing, financial, banking, insurance, and healthcare sectors.
| Product Name | Brief description – 2-3 lines | Key capability highlights |
| SmartSetup | The core AI tool for processing high-volume transactional documents. | Automatic Data Extraction, AI-Powered Indexing, and Fast Onboarding |
| AccessibilityNow SmartSetup | Automates conversion to accessible formats, such as tagged PDF/UA, ensuring compliance with WCAG and Section 508. | Automated  Tagging,               Validator Integration,     Compliance |
| AccessibilityNow Remediate | Ad-hoc tagging and final manual remediation of static PDF files. | Automatically detects elements (headings, lists, tables). |
| AccessibilityNow Publisher | Automates tagging and conversion of marketing literature, letters, books and manuals. | Converts print-ready documents into Accessible PDF or Accessible HTML. |
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$4 Million in Annual Savings & Full Accessibility – Challenge: Complex, manual processes for EOBs and claims translation/accessibility. Results: Saved $4 million annually by automating document translation and accessibility. “Crawford’s solution delivered $4M in annual savings while instantly achieving 100% regulatory compliance.”
95% Faster Onboarding for New Services – Challenge: Unifying the onboarding, processing, and indexing of millions of transactional documents across multiple jurisdictions. Results: Accelerated document onboarding, reducing processing time by 95% and eliminating archiving failures. “The speed and accuracy of IDP allowed us to launch new customer services months ahead of schedule, dramatically boosting trust.”
| # | Phase Name (Duration) | Description of phase activities and goals | Key Activities & Outcomes |
| 1 | Assessment & Planning (Consultation) | Experts assess your communication processes, challenges, and specific needs for a tailored strategy. | Schedule a consultation, a custom demonstration, and an implementation scoping meeting |
| 2 | Proof of Concept (Trial) | Test our IDP solution in your environment with a no-risk trial on your unique document streams. | Test IDP in your environment, verify the accuracy of data extraction, validate expected outcomes |
| 3 | Implementation & Support (Tailored) | Deploy the solution and integrate it seamlessly with your existing systems and workflows. | Tailored implementation, Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â custom onboarding & training, Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â fantastic customer support |
Support Elements:
Our award-winning team provides ongoing support, services, and training to ensure your success today and into the future.
| Related Solutions | Brief description |
| Multi-Channel Delivery | Seamlessly process data for printing, eDelivery, or translation from a single workflow. |
| Archiving Solutions | Unify and streamline workflows for document standardization and efficient archiving. |
| Educational Resources | Learn how recent CMS regulations impact accessibility and language support. |
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Don’t let outdated document management and customer communication processes hold your business back. The future of communication is intelligent. Contact Crawford Technologies today and take the first step towards transforming your customer communications.
As we continue to innovate in document language translation, we are also providing a new, powerful option for our clients: bilingual PDFs.
Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.
