The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.


AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

Ensuring Accessibility for All: The Essential Role of Enterprise Document Accessibility Platforms (EDAPs)

In today’s increasingly digital world, organizations are facing a growing imperative to ensure that their documents are accessible to all users, regardless of their abilities. This is not only a matter of social responsibility but also a legal requirement in many jurisdictions. An Enterprise Document Accessibility Platform (EDAP) can be a powerful tool in helping organizations meet these challenges.

What is an Enterprise Document Accessibility Platform?

An Enterprise Document Accessibility Platform is a comprehensive solution that encompasses all the essential components required to make customer communications accessible, compliant, and usable in an enterprise environment. To successfully address the accessibility challenge, it typically includes a suite of software tools, services, and support that can help organizations:

  • Content Accessibility. It should help you find, test, and fix the content on your websites, repositories, and archives including PDF and MS-Word documents.
  • Automated Document Accessibility. It must provide an automated process for creating accessible digital documents from your transactional applications.
  • Support for All Document Types: The platform must support making all types of documents (static, transactional, and hybrid) accessible.
  • Outsource When Needed. The platform should allow you to outsource the creation of alternate formats such as braille and large print, as well as outsourcing the remediation of complex or high-volume documents.

Benefits of an EDAP

The benefits of implementing an Enterprise Document Accessibility Platform are numerous and far-reaching, these include:

  • Reduced risk of legal and regulatory penalties. By making public-facing documents fully compliant, you reduce the risk of regulatory fines and lawsuits.
  • Improved customer satisfaction. Accessible and usable documents improve customer satisfaction.
  • Increased productivity. Faster time to market means critical documents can be delivered more quickly.
  • Cost Savings. You achieve cost savings by having a single solution for all accessible document creation, eliminating duplicate work.
  • Predictable Costs. Future-proofing your system guarantees predictable costs in the long run.
  • Enhanced brand reputation. By investing in document accessibility, organizations can improve their bottom line, attract and retain top talent, and create a more positive and productive work environment.

Requirements for an EDAP

Before implementing an Enterprise Document Accessibility Platform, it’s crucial to understand your organization’s specific requirements. Here are some key considerations:

  • 100% Compliance. It should achieve 100% compliance with accessibility standards.
  • Document Conversion. The platform must convert all documents into accessible formats usable by all readers.
  • Document Types. It should support all document types used for communication.
  • Future-Proofing. Be committed to supporting evolving accessibility standards and provide a seamless transition to new standards.
  • Transactional Document Support. Offer a verified solution for generating accessible transactional documents in high volumes.
  • Static Document Support. Offer a verified solution for generating accessible static documents.
  • AI Functionality. Use AI to minimize setup and ongoing costs.
  • Offer various solutions, including on-premises, cloud-based, services, or a fusion of these options.

Unique Requirements for Transactional Documents

Transactional documents are those that are generated automatically by an organization’s systems, such as bills, statements, and invoices. These documents can be particularly challenging to make accessible because of their complex formatting and dynamic nature. An EDAP should have the following capabilities for handling transactional documents:

  • On-Request, Real-Time, Remediation. Ability to provide on-request remediation and batch processing.
  • Handling Historical Documents. Capability to handle both day-forward and historical documents.
  • Efficient Remediation. Ability to handle high volumes of data efficiently, including data validation, transformation, and enrichment.
  • Rules-Based Templates. A streamlined workflow with rules-based template creation for processing large volumes.
  • WCAG, PDF/UA, HHS Compliance. Ability to deliver full compliance in any transactional and static workflow.
  • Compliance Testing. Ability to automatically test and validate all accessible documents generated to ensure compliance.

Unique Requirements for Static Documents

Static documents are those that are manually created, such as brochures, reports, and presentations. These documents can be made accessible using a variety of tools and techniques. An EDAP should have the following capabilities for handling static documents:

  • Website Scanning. Ability to scan websites for PDF and MS-Word files and test them for compliance.
  • AI-Powered Remediation. An easy-to-use remediation tool powered by AI to handle large numbers of PDF files.
  • Outsourcing Remediation. Capability to outsource remediation when there’s a backlog of inaccessible documents.
  • Document Repository Scanning. Ability to scan document repositories and validate document accessibility.
  • LMS Document Scanning. Scanning documents in Learning Management Systems (LMS) to ensure compliance.

Meeting the Requirements with AccessibilityNow®

Crawford Technologies’ AccessibilityNow® is a comprehensive EDAP that meets all of the requirements listed above. It is a proven solution that is used by many of the world’s largest organizations. AccessibilityNow® includes the following components:

In conclusion, an EDAP can be a valuable asset for organizations that are committed to making their documents accessible to all users. By implementing an EDAP, organizations can reduce their risk of legal and regulatory penalties, improve customer satisfaction, increase productivity, and enhance their brand reputation.

Crawford Technologies’ AccessibilityNow® is a comprehensive EDAP that can help organizations meet all their document accessibility needs.

To learn more about CrawfordTech’s robust and complete solution, visit our EDAP page, and register for our webinar on November 28, 2023 at 1PM ET on Enterprise Document Accessibility Platforms.

Edit Blog Post
November 8, 2023


  • Ligia Mora
    Sr. Product Manager

    As a Senior Product Manager at Crawford Technologies, Ligia Mora brings over 25 years of software industry expertise to the table. She is a skilled strategist and visionary who is dedicated to delivering high-quality solutions that cater to customers' unique needs. Ligia has conducted presentations and technical training across different continents and has been specializing in Document Accessibility for the past 5 years. Her focus is on collaborating with customers, sales, and engineering teams to develop new products and features that improve workflows and customer communication. Ligia's deep industry knowledge and commitment to customer satisfaction make her an essential asset to the Crawford Technologies team.

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