The future of customer communications took center stage in Chicago this past April at our sixth annual CrawfordTech Industry Summit! This first in-person event brought together over 80 attendees from 37 leading organizations across healthcare, finance, insurance, government, and telecommunications and print service providers.
Delivering powerful insights, this engaging two-day event featured 26 sessions led by industry leaders, our valued customers, partners, and CrawfordTech experts. With tracks focused on Customer Experience and Accessibility, attendees explored topics on the future of customer communications, the power of AI in workflow innovation and automation, and strategies for creating and delivering accessible, personalized experiences.
President & CEO Ernie Crawford set the tone with a compelling keynote, urging attendees to “think beyond limits” and embrace scalable, automated solutions to meet the ever-changing expectations of their customers. The event was packed with energy, thought leadership, live demos, and networking—including a memorable rooftop reception at the Navy Pier.
As Kemal Carr of Madison Advisors aptly stated, “The vibe at this in-person event was one of aspiration…People craved the face-to-face connection and the sessions did not disappoint… The industry, having survived the death of two prominent industry events, found its soul in Chicago. With this Industry Summit, Crawford Technologies threw the industry the lifeline it needed.” The strategic insights shared, the real-world case studies explored, and the collaborative spirit made this a truly impactful event.
Building on this incredible success, we are thrilled to announce that we’ll be hosting our 7th annual CrawfordTech Industry Summit, April 6-10, 2026 in Orlando, Florida ! Mark your calendars and stay tuned for more details!
As we continue to innovate in document language translation, we are also providing a new, powerful option for our clients: bilingual PDFs.
Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.
