The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.


AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

A White Paper Workflow Risk – Undetected Duplicates

Duplicate documents have long been an issue for transactional print and mail operations. The cost to create and mail duplicates, along with public relations issues, customer perception problems, and remediation activities makes producing identical mail an expensive mistake. As transactional document printers migrate towards white paper environments they are changing traditional workflows – and making it harder to discover unintended duplicates.

In the past, document centers employed rudimentary methods to prevent or detect the production of duplicate documents. They might move or rename files after processing them, reference a job log, or compare machine counts to control totals. These methods were partly successful in reducing the risk of printing an entire job twice. Errors still occurred though, due to trust in procedural compliance by imperfect humans.

Batch Balancing Ineffective

As transactional mailers transition to a white paper workflow, some of those old duplicate detection methods won’t work. Document producers are likely to take full advantage of their full color inkjet printers and merge documents from several separate jobs before printing. This strategy helps to achieve productivity improvements and produces greater postal presort discounts, but it also erases the usefulness of batch balancing. Householding documents also makes it more difficult to spot duplicates.

Print services may temporarily hold pages for merging or householding, eventually combining them with other documents produced later. This is a valid maneuver to boost productivity by creating larger jobs for printers and inserters. Without automated duplicate detection systems, however, document operations face heightened risks of mailing documents one day and mistakenly printing them again a day or two later.

Even resource allocation tactics can result in double documents. Splitting jobs to process portions simultaneously on several devices can help an organization meet their service level agreements when a piece of equipment goes down. Accidentally overlapping those job segments is always a possibility however. The likelihood of discovering duplicate mail pieces with manual controls is low when the pages are processed on separate machines, possibly located in different geographic locations.

Automation Is the Answer

Any organization running high volumes of transactional documents in a white paper workflow can protect themselves from the expense and embarrassment of duplicate document production by implementing an automated detection system.

Software such as Crawford Technologies Pro Duplicate Checker removes the risk of duplicate detection that fails because of human error. Instead of relying on batch totals, a competent automated duplicate checker compares characteristics of individual documents across the enterprise. The system then alerts operations personnel when it discovers a duplicate item, allowing them to intervene and take corrective action.

Pro Duplicate Checker can monitor production during the composition, printing, or mailing steps of the workflow, minimizing errors and halting further production of duplicates at any point in the production process. For videos and more details about how this inexpensive solution can solve a persistent problem for transactional document producers, visit the product information page here.

Edit Blog Post
February 3, 2016


  • Ernie Crawford
    CEO & President

    Ernie Crawford is the founder and CEO of Crawford Technologies, a global leader in the print and electronic document industries. With over four decades of experience, Ernie is a respected thought leader and innovator in the field of document management and has been recognized for his contributions to the industry with numerous awards and accolades. He is committed to delivering innovative solutions to his clients and has led Crawford Technologies through significant growth and expansion while maintaining a focus on exceptional customer service. Ernie is a sought-after speaker and has presented at numerous industry events and conferences.

If you need to register an account, please click here.