eDeliveryNow®

The eDeliveryNow® Platform is an open and modular framework that utilizes REST APIs and Web Services to make it extensible and adaptable to meet current and future customer communication needs.

AccessibilityNow®

AccessibilityNow provides high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organizations, large and small, private sector and governments of all levels.

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ADA Regulations Are Changing, Avoid Falling Behind; Ensure Your Website Documents Are Accessible.

ADA Regulations Are Changing, Avoid Falling Behind; Ensure Your Website Documents Are Accessible.

With the upcoming changes to the Americans with Disabilities Act (ADA) regulations, it is essential to stay up to date on the latest requirements to maintain compliance. The recent proposal made by the Department of Justice (DOJ) in August 2023 concerning electronic communication regulations is a major development that could have a significant impact on how organizations, particularly government bodies, share information.
Navigating the Challenge of Legacy Document Systems

Navigating the Challenge of Legacy Document Systems

It's a common problem faced by many businesses: how to use and manage legacy document systems to meet the business demands of today. For many organizations, these systems, which often involve a range of documents, data, and technologies, have been in place for many years. They can be difficult to integrate with modern platforms and applications.
Accessible Transactional Documents via AI and Automation

Accessible Transactional Documents via AI and Automation

If you create public-facing transactional documents, it's likely that you're already involved in document remediation or ensuring accessibility. If you haven't taken these steps yet but share documents digitally, it's worth considering, as regulations are continuously tightening, making it necessary to comply with accessibility standards.
Simplify Production Print Job Onboarding with Artificial Intelligence and Machine Learning

Simplify Production Print Job Onboarding with Artificial Intelligence and Machine Learning

The process of setting up new workflows in a production print environment can be a daunting and time-consuming task. In addition to an application and content specialist that knows the information and formats, you’ll need talented technical staff that can quickly and efficiently develop complex business rules, select variables and address information from the print files, establish the elements to be defined when a new document stops and starts, and connect print files with your automated mailing equipment.
Go Mobile: Enterprise Communications Processing with AI for Mobile Devices

Go Mobile: Enterprise Communications Processing with AI for Mobile Devices

In May and June 2023 reports from Reviews.org and Exploding Topics 92% of internet users access the internet using a mobile phone. They check their phone on average 144 times per day, with ¾ of them checking their phone within 5 minutes after receiving an alert. When they have a bad mobile experience with a vendor, nearly half will not re-engage with that vendor.
Keeping Postage Costs in Check: Strategies for the Modern Business

Keeping Postage Costs in Check: Strategies for the Modern Business

In a recent announcement, the USPS revealed plans to increase the cost of first-class mail from 63 to 66 cents starting July 9th. While a mere 3-cent hike may not seem significant at first, it can have a substantial impact on businesses that send out large volumes of mail daily. For companies handling tens or hundreds of thousands of pieces every day, this increase can translate into a considerable financial burden. With the postage cost surging by over 10% within just six months, it's crucial for businesses to find ways to mitigate these rising expenses. In this blog post, we will explore strategies that can help keep your postage costs in check and enable your business to adapt and thrive in the face of this new challenge.
Using the Power of Enterprise Communications Processing (ECP) to Improve Customer Experience and Reduce Costs

Using the Power of Enterprise Communications Processing (ECP) to Improve Customer Experience and Reduce Costs

In today's fast-paced world, providing exceptional customer experience is paramount for businesses to thrive. However, many companies struggle to communicate effectively with their customers, clients, and recipients, resulting in missed opportunities and subpar customer experiences. In this blog, we will demonstrate how using enterprise communications processing (ECP) can revolutionize your communication strategies to reduce operating costs, improve customer experience, and boost engagement rates.
The Verdict is in, 5 Reasons Why You Need Accessibility

The Verdict is in, 5 Reasons Why You Need Accessibility

Are all of your customers able to access and consume the communications you send? The population is aging. This has led to an increase in common health problems like vision loss, cognitive disability, and blindness. If you’re not making sure customer communications are accessible, you’re alienating part of your customer base. Plus, you’re putting your business at risk.
What Are Accommodations and Why Do They Matter for Print Service Providers?

What Are Accommodations and Why Do They Matter for Print Service Providers?

If you are a Print Service Provider (PSP) you have an opportunity to do more for your customers. Because of the services you provide, and the unique data you print, you can be the accessibility partner your clients need. Plus, you can grow your own business while helping your transactional communications clients. Keep reading to learn more about accommodations and how they impact your business, your clients, and your client’s end users.
Making the Case for Accessibility in Safety Net Hospitals

Making the Case for Accessibility in Safety Net Hospitals

Safety Net Hospitals (SNH’s) are vital for many vulnerable populations. They serve a wide range of patients who otherwise might not receive healthcare services. They do good and important work. But it’s not easy. To stay open and aiding public health, they have to find ways to manage both healthcare and their finances. Accessibility helps this in a few ways.
What I Learned About Document Accessibility While Working for a Print Service Provider

What I Learned About Document Accessibility While Working for a Print Service Provider

Before I led sales at a print service provider (PSP) — and well before my time at Crawford Technologies — I was a student worker. I worked with and for other students in my college to provide an inclusive learning experience. It all started as a way to assist a friend and classmate who was deaf. Put simply, I went to our shared classes, took notes as usual, and then provided them back to the school for my friend and other students who needed them.
Accessible and Compliant ≠ Usable

Accessible and Compliant ≠ Usable

I enjoy doing puzzles. I have a knack for pattern recognition so they’re a fun way to pass the time. One of the nice things about most puzzles is that the box shows you what you should be making. You have a roadmap. But I’m not going to tell you about a standard puzzle today.
Why Accessibility Matters in Higher Education

Why Accessibility Matters in Higher Education

Accessibility and usability matter across many aspects of higher education. That said, we can generally break the needs into three categories: Accessibility during the school selection process, accessibility once a student is enrolled, and ongoing accessibility policies and practices. In this blog post, we’ll break down what content or practices are included in each of these categories. We’ll also identify ways to ensure accessibility and what it might entail.

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