- Accessibility during the school selection process.
- Accessibility once a student is enrolled.
- Ongoing accessibility policies and practices.
What’s a Net Promoter Score?The Net Promoter Score®, or NPS®, is a customer experience metric used to track customer loyalty. Basically, it serves as a standardized "yardstick" for organizations to gauge customer loyalty. Plus, it allows you to compare scores to organizations in other industries. If an organization wants to make customer experience a priority, the NPS score is a great tool to track progress.
Why is Accessibility Important?According to the World Health Organization (WHO), there are an estimated 285 million people worldwide who are blind or partially sighted, with 39 million being blind and 246 million having low vision. (Medicine).
- Where is my print job?
- Have my statements and letters been mailed?
- When will those documents be delivered?
- Have I re-couped postage and production cost by line of business?
Don’t overlook the importance of your paper-based correspondence while you are racing to digital transformation
CCM Gateway for Nuxeo Brings Together Customer Communication Management and Enterprise Content Management
This is a question on the mind of governance groups everywhere, and the reality is that many organizations still have gaps when it comes to securing their data and documents once they leave the control of IT managed systems and processes.
What You Should Wear to the Customer Communications Virtual Summit and why you do NOT want to miss this event
What should you wear to this event?
This is a really important question given the current environment we are all living in right now. Let me share the good news - what you wear is totally up to you! Be as comfy as you want! You don't have to wear a suit and tie, a name badge and what's even more important - there's no need to worry about social distancing, so you don't have to wear a mask. That is unless you have a really cool mask that you like to wear around your home or office.
A Next Generation Platform for Customer Communication Archiving and e-Presentment (Part3) – Migrating to a next generation platform from legacy customer communications archives
A Next Generation Platform for Customer Communication Archiving and e-Presentment (Part 2) – High speed ingestion and retrieval for large document batches
Look at any modern archive or enterprise content management system and it will include the concept of an Archival Information Package. In legacy archives the concept of an AIP was usually synonymous with a batch – for example an application might generate a file contain several thousand data records (customer statements) and this package of digital documents would be loaded into the archive in one go. In modern ECM systems AIPs are often smaller units, for example a case file related to specific customer activity that has now concluded.