Blog
With the upcoming changes to the Americans with Disabilities Act (ADA) regulations, it is essential to stay up to date on the latest requirements to maintain compliance. The recent proposal made by the Department of Justice (DOJ) in August 2023 concerning electronic communication regulations is a major development that could have a significant impact on how organizations, particularly government bodies, share information.
It's a common problem faced by many businesses: how to use and manage legacy document systems to meet the business demands of today. For many organizations, these systems, which often involve a range of documents, data, and technologies, have been in place for many years. They can be difficult to integrate with modern platforms and applications.
If you create public-facing transactional documents, it's likely that you're already involved in document remediation or ensuring accessibility. If you haven't taken these steps yet but share documents digitally, it's worth considering, as regulations are continuously tightening, making it necessary to comply with accessibility standards.
The process of setting up new workflows in a production print environment can be a daunting and time-consuming task. In addition to an application and content specialist that knows the information and formats, you’ll need talented technical staff that can quickly and efficiently develop complex business rules, select variables and address information from the print files, establish the elements to be defined when a new document stops and starts, and connect print files with your automated mailing equipment.
In May and June 2023 reports from Reviews.org and Exploding Topics 92% of internet users access the internet using a mobile phone. They check their phone on average 144 times per day, with ¾ of them checking their phone within 5 minutes after receiving an alert. When they have a bad mobile experience with a vendor, nearly half will not re-engage with that vendor.
In a recent announcement, the USPS revealed plans to increase the cost of first-class mail from 63 to 66 cents starting July 9th. While a mere 3-cent hike may not seem significant at first, it can have a substantial impact on businesses that send out large volumes of mail daily. For companies handling tens or hundreds of thousands of pieces every day, this increase can translate into a considerable financial burden. With the postage cost surging by over 10% within just six months, it's crucial for businesses to find ways to mitigate these rising expenses. In this blog post, we will explore strategies that can help keep your postage costs in check and enable your business to adapt and thrive in the face of this new challenge.
In today's fast-paced world, providing exceptional customer experience is paramount for businesses to thrive. However, many companies struggle to communicate effectively with their customers, clients, and recipients, resulting in missed opportunities and subpar customer experiences. In this blog, we will demonstrate how using enterprise communications processing (ECP) can revolutionize your communication strategies to reduce operating costs, improve customer experience, and boost engagement rates.
Are all of your customers able to access and consume the communications you send? The population is aging. This has led to an increase in common health problems like vision loss, cognitive disability, and blindness. If you’re not making sure customer communications are accessible, you’re alienating part of your customer base. Plus, you’re putting your business at risk.
If you are a Print Service Provider (PSP) you have an opportunity to do more for your customers. Because of the services you provide, and the unique data you print, you can be the accessibility partner your clients need. Plus, you can grow your own business while helping your transactional communications clients. Keep reading to learn more about accommodations and how they impact your business, your clients, and your client’s end users.
Safety Net Hospitals (SNH’s) are vital for many vulnerable populations. They serve a wide range of patients who otherwise might not receive healthcare services. They do good and important work. But it’s not easy. To stay open and aiding public health, they have to find ways to manage both healthcare and their finances. Accessibility helps this in a few ways.
As is true for most industries, accessibility matters in finance and insurance. Accessibility ensures all services and content are available for all users. By providing accessible customer communications, these institutions can better serve all users.
Before I led sales at a print service provider (PSP) — and well before my time at Crawford Technologies — I was a student worker. I worked with and for other students in my college to provide an inclusive learning experience. It all started as a way to assist a friend and classmate who was deaf. Put simply, I went to our shared classes, took notes as usual, and then provided them back to the school for my friend and other students who needed them.
I enjoy doing puzzles. I have a knack for pattern recognition so they’re a fun way to pass the time. One of the nice things about most puzzles is that the box shows you what you should be making. You have a roadmap. But I’m not going to tell you about a standard puzzle today.
Accessibility and usability matter across many aspects of higher education. That said, we can generally break the needs into three categories: Accessibility during the school selection process, accessibility once a student is enrolled, and ongoing accessibility policies and practices. In this blog post, we’ll break down what content or practices are included in each of these categories. We’ll also identify ways to ensure accessibility and what it might entail.
Archives of legacy content management may be holding you and your business back. You probably know this. What you may not know, however, is how to fix the problem. Fortunately, there’s a solution. We call it the STEP Migration Methodology.
