OpenText is an enterprise information management (EIM) software vendor which acquired EMC’s Enterprise Content Division, including the Documentum and InfoArchive product families, in January 2017. OpenText Documentum is an Enterprise Content Management platform with over 8,000 customers and OpenText InfoArchive is a next generation archiving platform for structured and unstructured data, with over 150 customers.
PRO Archiver is a customer communications and report archiving solution specifically designed for the Documentum and InfoArchive platforms. PRO Archiver captures high volume print content from line of business systems, transforms and indexes the content ready for loading into either Documentum or InfoArchive using optimized storage techniques. CrawfordTech’s solutions for OpenText include:
- PRO Archiver for Documentum, designed to work with Documentum version 6.7 through 7.3 with 16.4 planned
- PRO Archiver for InfoArchive, designed to work with InfoArchive 3.2 through 4.3
- Migrations from legacy customer communications archives and ECM systems to OpenText Documentum and OpenText InfoArchive.
Our dedicated OpenText engineering and consulting teams regularly work with customers on their most challenging customer communications archiving projects.
Crawford Technologies and OpenText
Crawford Technologies has supplied customer communications archiving solutions for Documentum customers since 2004 and for InfoArchive since 2013. In 2010 CrawfordTech acquired the Documentum Archive Services for Reports product from EMC Documentum, and now markets it under the PRO Archiver brand. Many joint customers use PRO Archiver for Documentum or InfoArchive, primarily for customer communications archiving use cases. PRO Archiver is the only customer communications archiving solution that has been certified for use with the Documentum and InfoArchive platforms.
Our joint customers include British Gas, Saga Insurance, Societe Generale, Vodafone, IF Insurance and other global enterprise customers.