News & Events
2027 Industry Summit
AI. Accessibility. Compliance. Communications.
One Industry Summit.
Shaping The Future Of Customer Communications
Join enterprise leaders, service providers, accessibility experts, and communications innovators for three days of strategy, insight, and real-world solutions.
April 6-9
2027
Join us in Boca Raton, Florida
2 Concurrent tracks: CX + Accessibility
The Industry Needs Better Conversations
Customer communications are entering a new era shaped by AI, accessibility mandates, operational complexity, and rising customer expectations.
Organizations are being asked to modernize faster, communicate more intelligently, and deliver experiences that work for everyone. The Industry Summit exists to help leaders navigate that shift with clarity, strategy, and real-world solutions.
This Summit was created for the teams solving those challenges in real time.
AI Transformation
The MarTech market has exploded from 150 vendors in 2011 to over 15,000 today, yet most organizations are still running communications architecture built for a different era.
ADA/WCAG Mandates
A $1 million settlement was paid by an AI accessibility vendor after misrepresenting its tool’s ability to achieve WCAG compliance, and the organizations using it were sued too.
%
Omnichannel Complexity
92% of internet users access the web on mobile, yet most communications operations are still built around print composition.
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Legacy Modernization
60–70% of enterprise content migration projects exceed budget or timeline, and fewer than 1 in 5 organizations can answer the basic inventory questions before they start.
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Accessibility Risk
Up to 66% of translated document sets contain at least one inaccuracy, and up to 6% contain errors with the potential for clinical harm.
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CX expectations
A 5% increase in member retention translates to a 25%+ increase in profits
Built Around Real Problems. Real Systems. Real Outcomes.
This is not a theoretical conference filled with trend predictions and generic presentations. Every session is designed around operational realities, enterprise-scale communications challenges, and practical solutions teams can actually implement.
Actionable Sessions
Real-world strategies and demonstrations your teams can apply immediately.
Peer-Led Insight
Learn directly from organizations solving the same operational and compliance challenges you face.
Strategic Direction
Hear analyst perspectives on where communications technology, AI, and accessibility are heading next.
Live Product Innovation
Experience Crawford Technologies solutions in action across accessibility, automation, orchestration, and transformation.
Regulatory Clarity
Navigate ADA, WCAG, Section 508, EAA, CMS, and evolving accessibility requirements with confidence.
Meaningful Connections
An intentionally intimate environment designed for conversations that continue long after the Summit ends.
More Than Sessions. A Room Full of the Right Conversations.
The Industry Summit was designed to create the kind of conversations that rarely happen in day-to-day operations: honest discussions about what’s changing, what’s difficult, and where communications leaders should focus next.This is where strategy becomes collaboration.
Two Tracks. One Industry Transformation.
Wednesday and Thursday sessions are organized into two concurrent tracks, allowing attendees to customize their Summit experience based on role, priorities, and organizational focus.
Customer Experience & Communications Management
Explore the technologies, architectures, and operational frameworks redefining modern communications management.
Topics include:
- AI-driven Intelligent Document Processing
- Omnichannel orchestration
- Legacy modernization
- Workflow automation
- Automated Document Factory strategies
- Postal optimization
- Cloud transformation
- Enterprise data security
Accessibility, Translation & Localization
Discover how accessibility, multilingual communications, and compliance are converging into a critical enterprise discipline.
Topics include:
- ADA Title II + WCAG compliance
- European Accessibility Act
- AI-assisted remediation
- Translation risk and governance
- Alternative formats
- Braille and large print
- Multilingual communications
- Cognitive accessibility
Three Days Designed for Learning, Strategy, and Connection
Tuesday
Arrival, registration, networking, welcome dinner and reception.
Wednesday
Thursday
Friday
Bringing Together the Leaders Shaping Modern Communications
Document Operations
Compliance & Legal
IT & Enterprise Architecture
Print Service Providers
Summit Sponsors
Platinum Sponsor
Platinum Sponsor
Diamond Sponsor
Diamond Sponsor
Diamond Sponsor
Diamond Sponsor
Diamond Sponsor
Diamond Sponsor
Diamond Sponsor
Diamond Sponsor
Trusted by Organizations Across Highly Regulated Industries
An Exceptional Setting for Important Conversations
Set in sunny Boca Raton, the Summit combines strategic learning with an environment designed for connection, reflection, and collaboration.
April 6-9
2027
Join us in Boca Raton Marriott at Boca Center
→ Near FLL + PBI airports
Tuesday arrival / Friday departure
The Future of Communications Will Not Wait.
Join the leaders shaping what comes next in accessibility, AI, customer communications, and enterprise transformation.
Be part of the conversations that will define 2027 and beyond.
Frequently Asked Questions
What industries attend the Summit?
Who should attend?
Are sessions technical or strategic?
Is the Summit vendor-neutral?
How large is the event?
Are sponsorship opportunities available?
The Future of Communications Will Not Wait.
Join the leaders shaping what comes next in accessibility, AI, customer communications, and enterprise transformation.
Be part of the conversations that will define 2027 and beyond.
